This notice explains how Cancun Real Estate handles the personal data you share through this website's contact forms, WhatsApp widget, and phone or email inquiries.
Data we collect
When you submit a contact form or message us through WhatsApp, we collect your name, email address, phone number, and any message or property details you include. We also log the page you contacted us from and your IP address for basic anti-spam and security purposes.
How we use it
We use this information solely to respond to your inquiry, follow up about a property you're interested in, and, if you agree, send you relevant listing updates. We do not sell your personal data to third parties.
Legal basis and ARCO rights
As a Mexico-based business, Cancun Real Estate processes personal data in accordance with Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP). You have the right to Access, Rectify, Cancel, or Object (derechos ARCO) to the use of your personal data at any time, and you may withdraw consent to receive marketing communications whenever you like.
To exercise any of these rights, contact us at contact@cancunreal.estate or by phone at +52 1 998 156 2804, and we will respond within a reasonable timeframe.
Data sharing with agents
If your inquiry concerns a specific property listed by an independent agent or property owner, the relevant contact details you submit may be shared with that agent so they can follow up with you directly.
Retention and security
We retain lead and contact information only as long as reasonably necessary to respond to your inquiry and maintain our sales records, and we take reasonable technical measures to protect it against unauthorized access.
Changes to this notice
We may update this notice from time to time to reflect changes in our practices or in applicable law. The current version is always available at this URL.